Shipping policy

Thank you for shopping with Comfort Furniture. We are dedicated to providing high-quality furniture and exceptional delivery service across the United States. This Shipping Policy explains our shipping methods, processing times, and handling procedures.

Shipping Destinations

We currently ship to addresses within the United States.

(Note: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time).

Order Processing & Handling Time

• Processing Time: All orders are processed and dispatched within 1 to 3 business days (Monday through Friday, excluding federal holidays).

• Order Cut-Off Time: Orders placed after 12:00 PM (EST) or on weekends will begin processing on the following business day.

• You will receive an order confirmation email immediately after purchase, followed by a shipment confirmation email with tracking details once your item leaves our warehouse.

Shipping Rates & Transit Times

We offer free standard shipping on all orders delivered within the United States:

• Delivery Appointments: For large furniture items, the freight carrier may contact you by phone prior to delivery to schedule a delivery appointment. Please ensure a valid phone number is provided at checkout.

• Note: Delivery times are estimates and begin from the dispatch date. They may occasionally be affected by carrier delays, severe weather, or other events outside our control.

Taxes and Fees

• Sales Tax: Applicable state and local sales taxes will be calculated and displayed at checkout in accordance with US sales tax regulations.

• No Hidden Charges: The total price shown at checkout is final. We do not charge hidden processing fees or unexpected handling surcharges.

Order Tracking

Once your order dispatches from our warehouse, you will receive a confirmation email containing your tracking number and carrier link. Please allow up to 24–48 hours for tracking details to update on the carrier's portal.

Address Accuracy & Delivery Changes

Please carefully verify your shipping address and phone number during checkout. If you need to request an address correction, please contact us immediately at help@comfortfurniture.shop. We cannot modify shipping details once an order is in transit.

Freight Inspection, Damages & Missing Items

Your furniture is carefully packaged to protect it during transit. However, damage can occasionally occur:

1. Inspect Upon Delivery: Please inspect the outer packaging and furniture thoroughly upon arrival before accepting the delivery.

2. Note Damages: If you notice any visible damage to the box or furniture, please note "Damaged Upon Arrival" on the carrier’s delivery receipt.

3. Report Immediately: Contact our customer service team within 48 hours of delivery with clear photos of the damaged item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Order Cancellations

You can request an order cancellation before the item dispatches. Once an order has been shipped or is in transit, it cannot be cancelled, but you may initiate a return upon receiving the item in accordance with our Return & Refund Policy.

Contact Information

If you have any questions regarding our Shipping Policy, order status, or delivery arrangements, please feel free to reach out to our support team: help@comfortfurniture.shop