Refund policy

1. Return Window

You have 30 days from the date you receive your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unwashed, and in the same condition that you received it.
It must be in the original packaging with all tags, manuals, and accessories included.
You must provide the receipt, invoice, or proof of purchase.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support team at help@comfortfurniture.shop with your order number and the reason for the return.
If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

Defective or Damaged Products: If the product is defective, damaged during transit, or if you received the incorrect item, Comfort Furniture will cover the full cost of return shipping.
Customer Remorse / Change of Mind: If you change your mind, ordered the wrong size, or no longer want the product, you (the customer) will be responsible for paying the return shipping costs.

5. Refund Process and Timeline

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (Credit Card, PayPal, or Bank Transfer) within 5 to 7 business days. Please note that your bank or credit card company may take additional time to post the refund.

6. Damaged or Wrong Items Received

Please inspect your order upon reception. Contact us immediately at help@comfortfurniture.shop if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.